Customers Speak
Hi Jennifer,
I meant to write earlier -- but what with preparing for my show, and then going down to New York, I've been very preoccupied. But I did want to let you know how much I appreciated my experience with you and Navis, from the initial phone call to the delivery of the shipment. After going through hell's half-acre just trying to find a freight company that would handle artwork, everyone I dealt with at Navis was friendly and helpful on the phone, responsive and prompt through email, and generally made the planning stages of the shipment a breeze. Your delivery-men showed up exactly when they said they would, were professional and respectful with my shipment (which is no small thing when we're talking about original artworks). The crates (and, needless to say, the paintings inside) arrived in perfect condition at the gallery, in exactly the time that was quoted to me.
So I wanted to let you and everyone in your office that I was extremely pleased with the service at Navis. I will absolutely recommend you to any of my artist friends who need shippers, and you can rest assured that I will definitely be using your services for any future art shipping that I might need to do.
Thank you so much,
Sholem
Hi Kathy,
My shipment arrived safely in Nova Scotia. I just wanted to say thank you
for all your help. I was very impressed with the service and how easy it all
was. I am definitely recommending Navis!
Thanks,
Kelly Corkum
Solutions Engineer
"Ritchies has been employing John Ferracuti and Navis Pack & Ship for the past
five years. During that period of time Navis Pack & Ship has safely and
competently packaged, crated, and shipped in excess of 5 million dollars worth
of art, on average, per year, for our auction house. The company's team of
efficient and reliable personnel have moved a plethora of works of considerable
importance and varying levels of fragility in and between a number of cities on
behalf of Ritchies, including Montreal (Quebec), Toronto (Ontario) and New York
(New York) with complete success.
Navis Pack & Ship personnel have consistently exhibited an in-depth
understanding of the art business demands and have shown a respect for the needs
and concerns of our clients and business partners. Their personnel handle the
art with care, responding to our requests and demands in a flexible and expert
manner. The empolyees are reliable, discreet, punctual and professional. Time
and time again they have exhibited a keen attention to detail and an ability to
quickly adapt and effectively respond to difficult and often sensitive
situations."
Gabrielle Peacock
Ritchies Senior Vice Pres. & Director of Fine Art
"...you packed and shipped 5 boxes of goods from my father-in-law's estate to
the USA for us. We want to tell you that everything arrived unbroken and without
any damage whatsoever. We appreciate your knowledgeable and careful handling of
the entire shipment. We had no problems with Customs on this end just as you
predicted! Thanks again for your help."
Esther & Gerry Good
"We will be sure to tell our customers about your great products as well as
your outstanding packaging solutions. They are bound to ultimately save time
and money to say nothing of peace of mind.
I look forward to future opportunities to work together."
Hillary Shales-Jewer
Senior Account Manager, FedEx
"We'd like to thank you for your help and professionalism in shipping our
product to Washington. The customer was delighted with the service and
product."
Thanks,
Craig and Greg
Ethel-20th Century Living
Toronto M4M 1K7
We received the final package on Thursday. The outer box was damaged, so we
didn't unpack until yesterday. As you probably already expected, your inner
box was perfectly fine, clean and undamaged. Contents were flawless in all
four china boxes. We haven't opened the picture box because it's going over
to Vancouver to my brother. I'm sure it is also ok, though.
John I'd like to thank you for doing such a splendid job. Since this
shipment was sentimental as well as valuable, I'm really grateful for the
care your men took. At least one more generation of my family will enjoy my
mom's things. It means a lot to her and to us. Thank you very much.�
Bruce Lowden
Victoria
"Hello and good morning John and Susan!"
"I just wanted to express my sincerest gratitude and appreciation to the
both of you for donating the shipping boxes for Teddy Bear Toy Drive. The
boxes arrived safely on October 24, and since then have been picked up by
the Community Services Centre in Kelowna, and will be distributed to the
chidren this holiday season. In total, 14 boxes were shipped, including over
200 teddy bears, skipping ropes, books, dolls, crayons and other toys.
Approximately 60 kilos of goodies for the children of Kelowna.
It is with the support of individuals such as the both of you that I was
able to realize and surpass the goals of this drive.
Once again, thank you for your efforts and support in this initiative."
Sincerely,
Maria Judas
Toronto, ON
Note: This Navis Pack & Ship Center donated boxes and packaging materials to
ship toys to children who suffered due to the tragic forest fires in Kalowna
B.C.
"We got a call from National Fast Freight on Monday that my mother's
shipment had arrived. They delivered it yesterday morning, and we spent the
day unpacking. Everything arrived in perfect condition and we were very
impressed with the quality of packing.
Thank you very much for such a quick, efficient, and professional service.
We would highly recommend [you] to anyone who asks us about a similar
move...Thanks again for making [my mother's] move go like clockwork."
Sincerely,
Christine Munro
Hi Ray,
I hope you remember me from a few weeks back. I wanted to thank you for a
great job in shipping my personal items from Toronto to Vancouver.
Everything went smoothly.
All my belongings were in order and appropriately packed. The people at
FastFrate also mentioned that the people who packed my things did a really
good job in packing it. I've officially moved into my new place and with
your help have run into no problems whatsoever.
So thank you to you and your staff for a great job well done!
Regards,
Eric Tsang
Dear Ray,
We received the shipment yesterday. I personally want to thank you for the
care that was taken in packing the items. I would venture to say that it was
the finest packing job we have ever seen. We look forward to working with
you again.
Kind Regards,
Barbara Rosin
DouglasRosin Decorative Arts and Antiques
Dear Ray,
I have received all my boxes safely, less than 2 weeks after they were picked up,
which I am very pleased with. The forwarding company was helpful in dealing with
the GST issue in Singapore. My credit card statement has just arrived, and I see
that the amount billed is correct. So thank you once again for a very professional
job which has been trouble-free from start to end, and for your personal service
in dealing with all my concerns personally and promptly.
With gratitude and best wishes,
Kenneth Chang
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