Customers Speak
In November of 2008, I shipped two items of furniture to my daughter in San Francisco. They were not large enough for Suddath Moving Company to handle, so they referred us to Navis. We received prompt and helpful service from the Bonds at Navis, especially with assisting us to decide how many items to ship, and cheerfully and quickly running a number of different estimates for us. The furniture arrived in good condition, with good service on the receiving end as well.
Donna Heffner
Ponte Vedra Beach, Florida
I paddle a type of sea kayak that I consider to be the 'safest on the high seas'. (if interested: a SKUK 'Explorer' sea kayak)
I was planning a paddling trip up the coast of Australia. At the time I was planning my trip, the sea kayak I use was not available in Australia.
So I had to purchase the boat here (the US) & have it shipped to Aus. I looked into shipping it via airfreight and couldn't find any good info (and knew if I did - it would be very expensive, though faster). (The sea kayak is about 18' long and less than 2'x2' cross section.)
So I could either paddle it there (just kidding, though people have paddled across the Atlantic, and from the California to Hawaii) or ship it on a slightly larger boat.
I contacted goNavis, and inquired about shipping my oddly shaped - and delicate item. Jo Ann was quite helpful in arranging to have it shipped - safely (this was a major concern of mine - I had images in my mind of a forklift 'spearing' the kayak, or getting crushed by a container of new cars).
She had a container 'custom' built for the kayak - to be quite secure. I went by the facility - and it satisfied my worries.
After completing the 'paperwork', she gave me what I would need to clear it on the other end and gave me a website where I could track the ship - which I followed: when it arrived in Sydney a week early, I was able to call the receiver and arrange things to be handled - and be ready for me when I got there. (On a previous trip, several years earlier, I had a kayak shipped, but when I got to Sydney it took about 10 days to acquire the kayak due to complications with unpacking & customs)
As I'm writing this, I'm still in the US, but fully expect to arrive in Sydney (in about a weeks time) to an unpacked kayak - cleared through customs, ready to start paddling north in the Tasman Sea (I would rather deal with the sharks at sea than the sharks on land, Jo Ann with goNavis helped clear the waters for me so I didn't get
'bit').
Andy
Melissa,
Thanks so much for your help and follow ups. We won't be shipping it and may try to do it ourselves with team work, costing us hopefully less than $100 (truck rental).
The piano is from 1950, in not that great shape and worth only $300-400 so shipping for $800 isn't practical. So sorry it took me so long to reply - way too much going on around here. Nevertheless you are an excellent salesperson - keep up the good work.
Loris H.
Dear Melissa,
We had a very positive experience and I'd be happy to share. However,
I was the recipient, so you may wish to also hear from my mom, Donna
Heffner, who shipped to me. She is cc:d on this email.
"We were on the receiving end of a relatively small shipment that was
too big for UPS and too small for traditional residential movers.
Navis fit the bill perfectly! They promptly provided several estimates
for our shipment based on various scenarios we gave them, as we were
unsure of how many items we wanted to have shipped. Our cross-country
shipment arrived right on time (and quickly) and everything was
well-packed and in excellent condition. We were very pleased with
their service."
Elizabeth M.
San Francisco, CA
Jim has always given Wachovia Bank the utmost professional service, and my
customers have been happy with the shipments they have received. I look forward
to having a long and prosperous relationship with Navis..."
Pamela A.
Personal Property Specialist
Wachovia Trust, Jacksonville, FL
Dear Jo Ann:
Thank you very much for getting these machines en route to me. I really do appreciate your extra
efforts in following through with YRC.
It’s hard to believe that FreightQuote could have been so inept. This was a journey for me from the
beginning to a hopeful end of receiving my machines intact. From the first time I spoke with you
I had faith that you could make it happen.
Again, I sincerely appreciate your attention and concern regarding this matter. I will certainly refer your to Stan
Nagle of Energy Seal in Jacksonville and ask that he pass the good word on to
his business contacts.
You have a great weekend and thanks again.
Sincerely,
Gary Henneberry
Maine
Dear Miss Jo Ann and Family,
Thank you for shipping my dad’s lion to me.
After my family listened to the Chronicles of Narnia series, I could only
think of the great lion, Aslan, when I saw my dad’s lion. I wanted the lion after my mom died,
but couldn’t figure out a way to get it to Idaho.
When my dad died and we went back to the house again, he (“Aslan”) was
still there, as though waiting for me to take him home.
When my brother told me of your generosity I was overwhelmed and extremely
grateful. Now “Aslan” sits on my
front porch as though he has always been there and seems to me like a father,
guarding the doorway of his children.
Thank you so, so much!
Melissa (Lavallee) Ripley
Idaho
Hi Jo Ann and Melissa.
I want to thank you both for the excellent service I received in reference to the 3 boxes
being shipped to my daughter in Remington, VA. You both were a great help even with the
stupid questions I had. If you even need a reference please feel free to use my name.
Again, thanks for the excellent service.
Chuck Rawlins
We're nearby! There are Navis Pack & Ship locations throughout the US and
Canada. Click here
to find a Navis location near you.