Over all I had a wonderful experience using Navis Pack and Ship! More often than not, they were easy to communicate with, and were very responsive. Staff provided excellent customer service throughout the shipping and delivery process. The only thing that kept me from giving a 5 Star review was that we needed to have the delivery and pick up scheduled in advance. We asked specifically for this, so that we could have the appropriate staff on hand. Both with the delivery and the pick up, the drive showed up unannounced. And although he was very apologetic, it did cause some delays. If having a broad window for pick up or delivery is an option for you, then I would absolutely recommend using Navis Pack and Ship!
My 'fishbowl' was well pack and arrived quickly. I would definitely use Navis Pack and Ship again and recommend it to others. Also any correspondance was answered immediately and was always helpful and pleasantly done.
Navis handled everything perfectly from start to finish. I've had a great need for this service for a long time but avoided contracting anyone before now. I'm a hands on control freak and saw no possible way anyone could do what I needed done for a workable cost. The process is asymmetrical, unpredictable and rife with potential pitfalls. Cost projections can and do blow up in an instant, no matter how careful the planning . I thought I had to drive great distances to pick up equipment myself to have any chance at success. I was very WRONG. Navis picked up equipment, packed, palletized and loaded for interstate, LTL freight travel. They're better at it than I myself will ever be, and do it for a very fair, very workable cost. To be clear, I found Navis online and had zero knowledge of the company, or anyone who works there, before I contacted them thru an online search a couple weeks ago. I rarely leave feedback like this. This is the 3rd time as far as I recall. The first 2 were for business owners who grew up on my block. Navis is so good at what they do I feel I owe it to them to leave this. From first contact to the arrival of my pallets they were specifically PERFECT. Not "great", not "excellent".....absolutely PERFECT. The lady who I communicated with via phone calls and email....PERFECT. Their system of quoting, submitting payment, logistical planning, communicating....PERFECT. Timeliness, packing and palletizing of equipment, and every single step involved....PERFECT. I'm a one person operation. Lack of time was the only, factor limiting the expansion of my small business...."was". Finding Navis Pack & Ship has freed up about a week per month for me. I can use to that time to increase productivity and grow. That's a HUGE development. A legitimate gamechanger for my small business.