As someone who began her work life 20-plus years ago in retail at 15, and trained well, I've been increasingly disappointed over the years in the rapid degeneration of genuinely good customer service by companies who manipulatively go out of their way to advertise the opposite. And after living in NYC I found this to be exaserpatingly truer. However, I was pleasantly surprised by the excellent customer service I received from your representatives: from the woman who took my order (I forget her name now, but she was very kind and helpful each time we spoke on the phone), to the nice and helpful gentlemen who picked up my order in Astoria Queens (who were late arriving the pickup, but very much made up for it by being super nice and helpful during a stressful moving morning), right on down to the equally kind and helpful man who delivered it in Framingham, MA. All this and pleasantly for less cost than I was expecting! One almost feels hope for the continuing life of genuinely great customer service in a terrible customer service world! Thank to the Navis Team who participated in my transaction!
Reviews of Navis Pack & Ship
What People Are Saying About Navis Nationwide
Communication with Wendy was excellent. We look forward to working with your team again in the near future. Thanks!
Dealing with your company was a first class experience. Everything was handled with true professionalism. Your company is a credit to you all. Many Thanks Paul
Bob and Carol are a pleasure to work with. They are pro-active and very customer services oriented. We look forward to working with them for all future projects in Raleigh, NC.
We had a great experience with this company, they were quick to confirm and reply to any and all E-Mails and were very informative and helpful with any questions we had. I highly recommend them for any of your local/long distance moves.
Very responsive to questions, furniture well packaged upon delivery. Severe weather contributed to delay in delivery which caused me some anxiety or would be 5 stars
I've worked with Navis for over 5 years now and they have consistently provided excellent and all-rounded art packing and shipping service. They have been highly responsive and accommodating with their schedule and their well trained personnel have always managed our unique requirements of handling and shipping high-value pieces.
Excellent shipping experience professional courteous driver, arrived on time, modern truck with lift gate I will definitely use them again
Your team was very careful with our things and very flexible as we packed for 3 parties and needed to keep things separated in order. Extra days needed to pack did not pose a problem and you were able to add a 2nd person on short notice as well as add a half day at the end. Thanks.
Navis shipped some family heirlooms from NY to CO. We were scared that something would happen to them because they were fragile. They could not have been more professional and perfect from beginning to end. We could tell that they took care of our items while they were in their possession. Also we were very happy with the price!
Always very efficient and consistent. Highly recommended
I had an extremely bulky and strange shaped medical item to ship. I went to FedEx but they told me I had to pack it first the bring it to them. I couldn't think of HOW to pack this item and was at my wits end when I stumbled upon Navis from a Google search. I took the microscope to them and the rest is history. They broke it down and packaged it for me and safely delivered it to its destination in record time. This business gives exceptional, courteous service.
My packing request was handled with the utmost proficiency and precision.
I brought my package in, agreed on a price and work began immediately. It was shipped that day. That's what I like, promptness and courtesy into the bargain.
Navis was ready to go as soon as I called them and I received my item promptly. They packed it very well and I was very satisfied with all aspects of the transaction.
I hired Navis Pack & Ship because I needed an order repackaged that had already been shipped to the USA by one of my overseas suppliers. Long story short, it would have been very expensive to return the shipment to the supplier for repacking so I had the shipment rerouted to Navis Pack & Ship and they made the necessary product change, repacked the cartons and delivered the order to my customer. Everything worked out just fine. Navis Pack & Ship was great from the get go, from a speedy and reasonable quote to a speedy and professional repacking and delivery to my customer.
Good communication with the shipper and quality packaging but pricy.
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